Returns & Exchanges
Due to the perishable nature of our products, Seijo Ishii generally does not accept returns unless the item is damaged, defective, or incorrect upon delivery. We prioritize food safety and quality control to ensure you receive the finest gourmet selections in perfect condition.
Inspect Your Delivery
Please check your items immediately upon arrival for any signs of damage, expiration, or discrepancies from your order confirmation.
Contact Customer Support
If there is an issue, notify our support team within 7 days of receipt by providing your order number and clear photos of the product and packaging.
Await Authorization
Our quality assurance team will review your claim and provide instructions for a replacement or refund if the product is found to be substandard.
Refund Processing
Once approved, refunds for eligible items will be credited back to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing