Frequently Asked Questions
Everything you need to know about shopping at Seijo Ishii Online Store.
How much is the shipping fee for gourmet food items?
Shipping fees vary by region and temperature zone (standard or refrigerated). We offer free shipping on orders over 8,000 yen (including tax) for most domestic destinations.
Do you offer refrigerated or frozen delivery for fresh products?
Yes, products requiring temperature control are shipped via Cool Takkyubin (refrigerated or frozen) to ensure peak freshness and quality upon arrival.
Can I return a food product if I change my mind?
Due to the nature of food products, we generally do not accept returns for personal reasons. If a product is defective or damaged during transit, please contact us within 7 days for a replacement.
What payment methods are accepted online?
We accept all major credit cards (Visa, Mastercard, JCB, AMEX), Amazon Pay, and convenience store prepayment.
Can I request gift wrapping or a 'Noshi' paper for my order?
Yes, we provide gift wrapping services and traditional Noshi paper for various occasions. You can select these options during the checkout process for eligible gift items.
Are the imported products sold online the same as those in physical stores?
Most of our popular imported wines, cheeses, and snacks are available both online and in-store, though online availability may vary based on seasonal stock and exclusive web promotions.